Available US EST hours · Now taking on new clients

Chargebacks won.
Revenue recovered.
Customers handled.

I'm Eliot. I file chargeback responses for Shopify brands on PayPal and Airwallex. When email won't close a case, I dial the customer. Evidence packets in before the deadline, every time. US EST hours, full-time, open for new work now.

Book a discovery call → See the numbers
Eleuterio "Eliot" Tapere III, Chargebacks & Disputes Specialist
20–30 disputes / busy day
Eleuterio "Eliot" Tapere III PayPal + Airwallex · USD + SEK
PayPal Resolution Center ✦ Airwallex Disputes ✦ Shopify Admin ✦ Zendesk ✦ Item Not Received ✦ Unauthorized Transaction ✦ ACH Return ✦ Duplicate Payment ✦ PayPal Resolution Center ✦ Airwallex Disputes ✦ Shopify Admin ✦ Zendesk ✦ Item Not Received ✦ Unauthorized Transaction ✦ ACH Return ✦ Duplicate Payment ✦
1,000+
Disputes filed
PayPal and Airwallex combined, since Jan 2024.
2
Currencies
USD and SEK, fluent in both. Comfortable picking up a third.
0
Missed deadlines
Every packet in before the processor cuts off. Always.
30s
To reopen any case
Master tracker pulls up any case I've worked, on the spot.
What I handle

A specialist desk, not a general inbox.

Most VAs treat disputes like one more thing in the inbox. They're not. They've got processor deadlines, evidence standards, and platform quirks, and an inbox-triage mindset just loses you the money.

01 / Disputes PayPal · Airwallex

Chargeback response filing

Everything from filing to packet upload, for every dispute type that lands.

  • Unauthorized Transaction, Item Not Received, ACH Return, Duplicate Payment, cancelled-order claims
  • Evidence packet pulled, formatted, and uploaded inside the processor's deadline
  • Tracking reconciled across 17track, yuntrack, CJ Packet, USPS, UPS, FedEx
02 / Customer calls Voice · Email

Pick-up-the-phone negotiation

When email is stuck, I dial.

  • Retention discounts negotiated to keep the order
  • Refund-and-keep offers processed cleanly
  • Walk customers through what actually happened to their shipment
03 / Subscriptions Recurring billing

Subscription dispute handling

Subscriptions break their own way. They get their own track.

  • Customer removed at the processor first to stop the next charge
  • Manual refund posted after the fact so billing stays clean
  • Billing and dispute records reconciled so nothing double-fires
04 / Routing Shopify Admin

Stop-the-bleed order routing

Catch what's still cancellable before it ships and burns a refund.

  • Stoppable orders routed into the fulfillment cancellation queue
  • Unstoppable refunds escalated to team lead for approval
  • Duplicate charges prevented where the order had already shipped
05 / Tracking Documentation

Master case tracker

One file. Every case I've worked. Reopens in 30 seconds.

  • Case ID, root cause, evidence link, status, outcome — every dispute
  • Searchable history so context never lives only in one person's head
  • Weekly summary on what's won, lost, and pending
06 / Support Zendesk · Gmail

Customer support overflow

Light queue day? I'll run the rest of the inbox too.

  • Zendesk and Gmail triage, with the dispute-relevant tickets pulled aside
  • Order status, shipping queries, refund explanations
  • Tone that doesn't make the customer want to escalate
Selected work

Some pages from the file.

Two active dispute desks, plus a few writing and research samples. Client names hidden where they had to be.

PayPal Resolution Center Live tracker
PP-R-•••-612837$147.00WON
PP-R-•••-613000$247.00WON
PP-R-•••-625085$119.95WON
Item Not Received Unauthorized ACH Return
01 — Disputes desk PayPal · USD

PayPal Resolution Center

Shopify · Zendesk · High volume

The full chargeback queue, day in and out. Item Not Received, Unauthorized Transaction, Duplicate Payment, ACH Return, cancelled-order claims, the lot. When email's not closing the case, I dial the customer. Subscriptions get their own track: customer comes off the processor first, manual refund posts after, so billing and dispute records don't fight each other.

USD High volume Retention offers Customer calls
Open the PayPal trackerSheet
Airwallex · Hemnix Live tracker
YT2534•••52411,198 SEKWON
CJPWV•••0925886 SEKWON
BCMYE0021•••1,331 SEKWON
17track yuntrack CJ Packet
02 — Disputes desk Airwallex · SEK

Airwallex cross-currency

Shopify · Email · Multi-carrier

Same workflow on a different processor, in SEK. Tracking gets reconciled across yuntrack, CJ Packet, 17track, BCMYE, UJ codes, whatever the package came on. Master tracker logs case ID, root cause, evidence link, outcome. Any case I've ever worked, I can pull it up in under a minute.

SEK Cross-currency Carrier reconciliation Master tracker
Open the Airwallex trackerSheet
LolaLooks · Support inbox ★★★★★ 5-star
Subject: LolaLooks — Order #5023

Thanks so much for getting in touch! It's Grace from LolaLooks. No worries at all — you're well within your 14-day return window, so we can absolutely sort this out. Pop it back to us with the tags still on, send over the tracking link, and your refund follows once it's checked in.

— Grace, LolaLooks
Return WISMO Escalation Out of stock
03 — Sample work Maternity & wellness brands

Customer service emails — policy with warmth

Price adjustment · Return outside policy · Subscription concern

Three sample emails for the kinds of cases that go sideways if you handle them wrong. A pregnancy brand customer upset about a price drop. A return request from someone who already tossed the tags. A subscription charge that turned hostile. Policy holds in each one. Tone stays warm. Customer leaves with a next step.

I completely understand how it can feel to see a lower price shortly after ordering."
Read the case studyPDF
Emiral Couture · SS26 17-slide report
01 Italian Linen Camp Shirt
02 Suede Driving Shoe
03 Cashmere Travel Scarf
04 Pleated Linen Bermudas
05 Seersucker Blazer
Brand-gap read Atelier sourcing 7× margin
04 — Sample work Luxury menswear brand

Product research — sourcing & curation

Brand-gap analysis · Atelier outreach · Margin framework

A five-product SS26 extension for Emiral Couture, a luxury menswear store. I read the store first to find the gaps, then curated five pieces that each fill one — Italian linen camp shirt, suede driving shoe, cashmere travel scarf, pleated linen bermudas, and an unstructured seersucker blazer. Each comes with supplier outreach, sample correspondence, and pricing built to clear a 7× landed-cost multiple. Seventeen slides, costed and sourced.

Brand-gap analysis Supplier outreach 7× margin Sample sourcing
Open the deckSlides
Eleuterio "Eliot" Tapere III
Eleuterio "Eliot" Tapere III Chargebacks & Disputes · Mahayag, PH
A little about me

I fell into disputes work by being the person on the team who didn't mind reading PayPal's terms in full and following the tracking number all the way to the customer's front porch.

Since January 2024 I've been inside PayPal Resolution Center and Airwallex Disputes most days, filing evidence packets in USD and SEK. Twenty-plus cases on a busy day. I've gotten weirdly good at reading postal updates in two languages. When the queue lets up, I write customer-service emails for the trickier cases and do product research for paid-ad pipelines. I'm in Mahayag, Philippines, working US EST hours full-time.

Certified through Your VA Buddy's Shopify e-commerce training (December 2025). Quality-control training before that, with the Philippine Fiber Industry Development Authority. And before any of this, I ran admin and patient records at a hospital, which is where the obsession with clean paperwork actually started.

— Eliot
How I work a case

From case opened to evidence uploaded.

Same workflow every time. Easier to show you than to promise nothing falls through.

01

Case opened

Pull the dispute the moment it lands in PayPal or Airwallex. Log it in the master tracker with case ID, customer, amount, reason code, and deadline.

02

Evidence pulled

Cross-reference tracking across 17track, yuntrack, CJ Packet, and the carrier site. Pull email history, order notes, and Shopify timeline. Format the packet for the processor.

03

Customer contacted

If email's not moving the case, I call. Walk the customer through their tracking, offer a retention discount if I think they'll take it, refund-and-keep if they won't. Dispute notes get updated either way.

04

Packet uploaded

Submit inside the processor deadline. Tracker updated, outcome logged, screenshot saved. Ask me about a case from six months ago and I can pull it up faster than you can finish asking.

Stack

Tools I run daily.

Not a long list of "open to learning" things. This is just what's open in my browser tabs right now.

Dispute platforms

  • PayPal Resolution Center
  • Airwallex Disputes
  • Shopify Admin
  • Amazon Seller Central

Tracking & carriers

  • 17 17track
  • yuntrack
  • CJ Packet
  • USPS
  • UPS
  • FedEx

Ticketing

  • re:amaze
  • Gorgias
  • Freshdesk
  • Zendesk
  • Commslayer
  • Help Scout
  • Zoho Desk
  • Richpanel

Communication

  • Slack
  • Discord
  • Telegram
  • WhatsApp
  • Gmail
  • Zoom
  • Google Meet

Productivity

  • Notion
  • Google Workspace
  • Microsoft Office

AI assistants

  • Claude
  • ChatGPT
  • Gemini
Certified

Shopify e-commerce training.

Completed December 2025 with Your VA Buddy. Covers the side of Shopify Admin that disputes work touches every day: orders, fulfillment, refunds, and the back-of-store nobody likes touching.

Certificate of Expertise — Eleuterio S. Tapere III — Shopify E-Commerce Training, Your VA Buddy, December 16, 2025
Issued December 16, 2025 Issued by Your VA Buddy Mentor: Gillan Jay Maata
Get in touch

Got a dispute desk that's drowning?

Tell me the volume, the platforms, and what's bleeding out. I'll reply within 24 hours. We'll set up a call from there.

executiveeliot@gmail.com
linktr.ee/EliotVA WhatsApp · +63 956 055 6394
Mahayag, Philippines · Working US EST hours · Reply within 24h